Return Policy

Return Policy

At Sameness, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below for more information:

1. Return Eligibility

  • Time Frame: Returns are accepted within 30 days from the date of delivery.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when received.
  • Non-Returnable Items: Some items are non-returnable due to hygiene or safety concerns .

2. Return Process

To initiate a return:

  1. Contact Us: Please email us at [samenessldn@gmail.com] or fill out the contact form on our website, providing your order number and a brief explanation of the reason for your return.
  2. Approval: Once your return request is approved, we will provide you with a return address.
  3. Return Shipping: You are responsible for covering the return shipping costs unless the product is defective or incorrect.
  4. Refund or Exchange: After we receive your returned item, you can choose between a full refund (excluding shipping charges) or an exchange for a product of equal value.

3. Refunds

  • Refunds will be processed to the original payment method once the returned item is received and inspected.
  • If your item is defective or we sent the wrong item, we will cover the cost of return shipping and offer a full refund or exchange.
  • If you choose a refund, it may take 5-10 business days for the funds to appear in your account, depending on your payment provider.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us within 7 days of receiving your order with clear photos of the damage or defect.
  • We will arrange a return for a replacement or refund at no additional cost to you.

5. Exchanges

We offer exchanges for items of equal or lesser value. If you'd like to exchange an item, please follow the return process outlined above and specify the item you'd like in exchange.

6. Return Shipping Costs

  • If you change your mind: You will be responsible for the return shipping costs.
  • If the item is defective or incorrect: We will cover the return shipping costs.

7. Cancellation Policy

You may cancel an order within 24 hours of placing it if you change your mind. After this period, the order will be processed, and cancellations will not be accepted.

8. Contact Information

If you have any questions or concerns about our return policy or need to initiate a return, feel free to contact us:

  • Email:[samenessldn@gmail.com]

  • Instagram.com/samenessldn